Rates and Policies

Crystal Mountain Hotels is committed to making your entire experience with us a pleasant one.

These are our policies regarding reservations and bookings created to ensure a clear understanding of the booking process.

• Reservations made over the phone require advance deposit of at least the first night stay and some holiday reservations require full payment at time of booking.
• All internet reservations require full payment at the time of booking.
• Most reservations are held with a 7 day cancellation policy in which you must cancel 7 days prior to arrival to receive refund minus 10% cancellation fee.
• Cancellations within 7 days are non refundable and last-minute changes are not allowed.
• Holiday cancellation policies require full payment upon booking and no changes, cancellations, or refunds after the time of booking.
• No cooking or smoking in hotel rooms.
• Maximum 3 adults per room.
• All guests must be 21 or accompanied by legal guardian.
• Please register your pet ahead of time with our pet-friendly rooms and abide by all pet policies.